Giving and receiving feedback is a skill that develops over time. In this course, participants are introduced to a process they can use to improve their feedback skills and communicate with confidence. There is a scientific basis for many of our assumptions about feedback—such as it is hard to give correctly; people do not like it; and more. These fears will be overcome as participants learn how to tackle these difficulties.


  1. Understand the essentials and benefits of giving and receiving feedback.
  2. Identify and explore challenges when giving and receiving feedback and adopt appropriate strategies to overcome these.
  3. Explore various techniques and models for giving and receiving feedback.
  4. Practice the art of giving useful feedback.

Length of Course: 3 hours

Target Audience: All Employees

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